This article explains how to carry out a service visit with the Nimbus Digital App using either Nimbus Connect or nimbusGo on active equipment (addressable fire alarm systems) or passive equipment (emergency lighting, fire extinguishers, and fire hydrants) with an active Nimbus Asset Management subscription.
Starting your service visit
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From the Sites card on the app home page, find the site/equipment and select Service.
- Once selected, you will see equipment and last service details. From here you Select visit
and, if configured, select the relevant visit.
If no service visits are configured against the equipment, only Unscheduled will show.
Learn more: Configuring equipment servicing
Using nimbusGo?
You will be prompted to pair your app to your nimbusGo if not already done (ensure nimbusGo is switched on and in range).
Learn more: nimbusGo user guide
Physically connect your nimbusGo and configure the panel as required, confirming a good panel connection before proceeding.
Some protocols can take up to 30 seconds to establish a connection. Other protocols may require you to trigger a panel event to establish comms.
Learn more: nimbusGo panel guides
Testing devices
After starting a service visit, you’ll see a list of devices for testing.
Active equipment
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Devices that report activation to the panel—like detectors or call points—automatically update as Auto Passed or can be manually marked as Failed, Unable to Test or Passed with Advisory as required.
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Devices requiring manual testing (such as sounders) can be marked as Passed, Failed, Unable to Test, or Passed with Advisory. Add failure reasons, comments, and photos as needed.
Passive equipment
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To Pass, select the asset and complete the required tasks. You can also mark assets as Passed with Advisory, Failed, or Unable to Test.
Devices or assets missing? You may need to update the ToC in Nimbus by uploading a panel configuration file or adding assets via Nimbus Digital App.
Learn more: Creating an equipment Table of Contents (ToC)
Learn more: Adding and removing assets with Nimbus Digital App
Ending your service visit
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When testing is completed, tap Menu from the device list and select End service.
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Ensure Share service report is checked to generate a service summary email for users with service report notifications, after the service has been ended.
If there are pending uploads from either the nimbusGo device or Nimbus Digital App you will be not be allowed to end the visit to ensure no data loss. Once in a good signal area, these uploads will complete and allow you to end the service visit.